It used to take T-Mobile 36 steps and up to three weeks to change content in customer-facing and employee information systems. Now it takes two hours using Jive.
Just four years ago, mobile phone carrier T-Mobile U.S. was running some 15 different content management systems and multiple customer billing systems, which created a huge burden on its IT staff and facilities.
After a six-month review process that involved content management platforms from several vendors such as Documentum, T-Mobile U.S. adopted Jive and its cloud-based social business systems which have since revolutionized the work processes inside the company, said Tweedy. One of the reasons that Jive was selected was that it worked seamlessly with what they already were using.