0 Replies Latest reply on Mar 12, 2014 10:23 AM by patohagan

    Logging off automatically

    patohagan

      Hi there,

       

      I have been investigating recently why a large section of our company wasn't taking to our instance very well and I may have found the problem - They are all logged off after 20 minutes. I have met with their IT manager and she has insisted that there are no problems like this with other sites that need logins and that employees are allowed cookies except on rare occassions.

       

      I had a look through and found this https://community.jivesoftware.com/message/1410331#1410331, but nothing seems to have gone any further.

       

      any ideas?

       

      Many thanks

       

      Edit to say - This only happens within one specific division of the company.