0 Replies Latest reply on Mar 21, 2014 10:26 AM by John Schwiller

    Attachments and Jive for Outlook Convert to Discussion

    John Schwiller

      Whilst this is caused by the inability of Jive to support attachments on a reply, it's worth describing the problem to see if there's a way of clarifying the display.

       

      I just replied by email to a thread with about 6 posts - almost all from non-Jive users including a customer. My reply had a PPT attachment.

       

      After sending the email reply I went back to it and did a convert to discussion. This created the expected threaded discussion, however:

       

      - The root post is the oldest item but shows the attachment - which is a bit confusing as the poster didn't generate the attachment.

      - The last post (mine) says "attached", I typed that in my reply, but of course a viewer has to scroll to the root post to see it.

       

      Short of changing Jive so a reply can have an attachment, perhaps:

       

      a) the attachment graphic could have a link to the post that it came from?

      b) the post the attachment 'came from' could have a text note saying the attachment is on the root.

       

      These would be workarounds to make it easier for viewers to understand what's happened before.

       

      Mor Avital  clara.liang