We’re sorry to hear you feel the new Premium plans are unfair. To clarify, free users are in no way being banned from Producteev support. The current “Producteev by Jive Community “ that allows you to post questions, read FAQ’s, vote on new features, etc., is staying the same.
We are aware that not every Producteev user is interested in Outlook integration, which is why we made it an Enterprise Grade add on option. Personalized support, as you noted, is also available with this Premium plan. The difference between that and the free support community is that with personalized support, users can fill out a “contact us” form and receive a direct message back.
Hope that helps. If you have other questions or concerns please let us know.
The Producteev Team