5 Replies Latest reply on Jan 8, 2015 5:15 AM by andysteggles

    What is your average engagement?


      I am a community manager for a community that has great engagement rates, but I am wondering what all of you measure against? 

      (71-40-37 -- Active, Participating, Contributing)


      In the past the 90-9-1 rule was the average, but today I use 70-20-10 as the average.

      What are your averages?  What are some great numbers to measure against?


      The community I am referring to is a support community, users generally come there to ask a question, which is why the contributing number is so high. Does anyone else have a similar situation?


      Thank you in advance!