3 Replies Latest reply on Jun 16, 2015 11:14 AM by ben.dukleth

    How do I disable the automatic "Assumed Answered" setting for questions?

    lrojas@ga

      We use the ‘answer’ setting in a discussion to indicate when a KB has been published to our public knowledge base.  I have just discovered that Jive has an ‘Assumed answered’ feature that will convert an unanswered discussion to answered after some time interval.  This is causing us to be unable to identify KBs that are waiting for review pending publishing.  I suspect this feature is also leading to us missing some unanswered posts in the public spaces, since we key off of ‘unanswered’ in order to identify customer discussions that need attention.  Can you let me know how I can turn this feature off for a space or for our entire site?