Thank you for your message,
I'd like to know
1) What activities I'm need to do every day
2) How can I plan my community?
3) How can I engage my members?
4) How can I show an importance from Community Manager inside the company?
Might be worth you asking Claire Flanagan if this course will be re-run or if you can access the content - https://community.jivesoftware.com/groups/internal-community-managers/blog/2013/12/11/register-now-community-management-fundamentals-training-starts-dec-19
I did two of the original TheCR WOMMA courses and they are very good. Quite a lot of the content is external but much of the goodness works equally well internally.
Beni there is a great book on Community Management The Art of Community - O'Reilly Media by Jono Bacon which might help you formulate this. Also i would highly recommend that you attend the Community Leadership Summit in Portland on July 18-19 Community Leadership Summit | Community Leadership Summit its free.
Thank for your tip, but I live in Brazil.
Here is part of a slide deck that I share with my clients, it may help you as well.
The below image is one of the slides that I love to use.
CM_Roles.pptx 2.6 MB
Thank you so much
Beni Kuhn ,from my experience, I like to ask a potential community manager a simple question....a very simple question to see how they see perceive Human interactions and Communities... "As the Community Manager, what does the phrase "What If?" mean to you?" I go on to clarify, that "Communities can be very powerful enablers that unleash imagination, knowledge, curiosity, and most importantly, emotions...so I will ask again, what does the phrase "What If?" mean to you as a potential Community Manager?"
Seeing how they answer the question lets me know how they are "wired" for the role
Beni - in our company the Community Managers are business representatives nominated by the sponsors to drive the use cases, adoption, and effect 'the transformation' to achieve business results. The CM is generally a respected, approachable person in the department (the 'go to'), very knowledgeable in the process and goals of the business area. Here is the definition I share in a blog in our Community Managers group (some of which I took from material I found in here):
Community Manager - this role is assigned to the user(s) in charge of a business community. The role is assigned at the business initiation phase of the (Jive/name) journey, and the assignment is agreed with the business sponsor. The community manager works with the on-boarding team to assess the current business process and identify where (Jive/name) can drive value through deployment of business use cases. The community manager helps to design (Jive/name) spaces and groups, supports on-boarding of members, and is responsible for animation, monitoring activity and moderating content.
Here are the Community Manager roles & responsibilities:
- leads the community
- enables the community to grow
- leads by example
- evangelizes and educates their business organization on the value and use of the community
- aligns business sponsor objectives with use cases and ROI
- develops use cases and discovers new ways of working
- develops community roll-out and communication plans
- encourages and leads user adoption
- feeds back information to the community sponsor regarding adoption, user needs, and resources
- monitors adoption to ensure action is taken when activity is below expectations
- works with the support team to develop specific training materials for the community
- escalates to the business sponsor / steering committee regarding unsolved issues
- acts as subject matter expert for the community on Vibe
- owns and monitors the community help area
- answers any questions
- liaise with support team regarding issues
- develops best practice materials
- attends community managers meetings
- leads the community
Beni following on from Claire's comments i thought i would share the job description we created for our community manager (OSS) role, hope this helps
- Handle communications regarding program changes, software releases, compatibility issues, product workflow and bug escalation with clients and third party developers.
- Work with Product Management to filter, communicate and prioritize product requests, requirements and code submissions from the community.
- Drive accelerated developer adoption of working with the InBloom platform, deepen engagement, facilitate the co-creation of value and enable the viral evangelism of products and solutions.
- Leverage and build upon the power of using the existing InBloom community to improve InBloom's products and contribute to the product strategy and roadmap
- Build relationships with and create guidelines for both partners and 3rd party Extension developers
- Review the company and it's partner’s plans to ensure that solutions will benefit customers and partners.
- Act as a community champion for the company within the open source community (OEMs, Developers, Code Repositories, Industry Standards Organizations)
- Communicate as the voice of the Community and Core Platform through forums, blogs, twitter, Facebook, LinkedIn, etc.
- Work with Product Marketing to create and drive content themes and campaigns into the developer community.
- Expand relationships with key strategic partners by identifying and implementing co-marketing strategies including tradeshow co-participation, software bundling licenses and joint sales activities with channel partners.
- Manage the program of developer conferences, hackathons, meetups and user group involvement. Drive calendar, content and speaker participation; drawing from both within the company and from the community
- Advise senior leadership on trends, product positioning and sales insights
EXPERIENCE & EDUCATION
• 12+ years in the technology sales or marketing industry
• College degree preferred
• Exceptional customer relationship skills including the ability to discover the true requirements underlying feature requests, recommend alternative technical and business approaches and lead engineering efforts to meet aggressive timelines with optimal solutions.
• Strong experience of building technical communities (User Groups, Meetup Groups, conferences/conference planning)
• Excellent judgment, organizational and problem solving skills.
• Creativity, analytical prowess and a deep intuition on how to read and act on the digital body language of the company's developer community.
• Exceptional skill in communication with technical and non-technical peers.
• Experience in product marketing or marketing communications is advantageous but not required.