2 Replies Latest reply on May 8, 2014 10:55 AM by tiffaniallen

    Analytics tool new queries


      We have a business need to build the following query into the analytics tool but I'm curious if this is feasible and if these events already exist? We are pending access so I'm unable to test this out. Any suggestions?


      Within a group discussion:

      • which users are replying to posts within a specific category or with a specific subject string
      • length of time between post publish and reply

      Objective/question we want to answer:

      • Were posts with a certain tag and string in the subject responded to by certain people within a given period of time
      • Are cases being replied to by a select group of support tier members within 24 hours


      Thank you in advance.