3 Replies Latest reply on Sep 10, 2014 12:03 PM by js85341

    Users losing points

    keith78

      We're using the out of the box points in Jive (see below). Users are complaining because their points are going down some days. I've heard conflicting arguments on the forums for why this could be occurring. The answers are...

       

      1. Your points shouldn't be going down. Open a ticket.
      2. Your points go down if content is deleted.
      3. No, your points should never be deleted regardless of whether content is deleted. Open a ticket.
      4. Your points get deleted when a space is moved.
      5. Your points stay the same when a space is moved.

       

      CAN ANYONE HELP CLARIFY?

       

       

       

       

       

      Points.jpg