4 Replies Latest reply on Jun 17, 2014 7:22 AM by jane.prince

I am incredibly frustrated --

bdavis77 Jun 16, 2014 12:37 PM

I have had a difficult time launching the product. I have tried to sign up and am told that I already have an account, which certainly may be possible, however when I attempt to reset my password, the email never comes with reset instructions. I have logged in through my Google account, but have not been able to verify my account. I am looking to have my password reset so that I am able to log in through my email address and verify my account. I want to use this product, but cannot get this fixed and cannot figure out how to communicate with anyone who can help

Re: I am incredibly frustrated --

Ryan Rutan Jun 16, 2014 5:42 PM (in response to bdavis77)

Brandon Davis - Apologies for the issues here. It seems as though you are logged into the Jive Community using a non-Google. I'm following you now in the JC, so you can DM me the account details you are trying to validate and I can see about pushing them through. I did a quick look through the registrations and I do not see an account that I can discern is you that uses a Gmail/Google address. If you can send me the account information, along with the URL of the Jive Community you are trying to log into (just to confirm), that would help. We'll get you straightened out.

FYI: Libby Taylor and Max Calderon - please be aware of this conversation.
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- Re: I am incredibly frustrated --
  
  bdavis77 Jun 16, 2014 8:09 PM (in response to Ryan Rutan)
  
  Ryan -- thanks for the offer to help. My email address is brandon.davis@seiu.org, when I have attempted to long in using, I've received the message that I already have an account, have tried to reset password, but email never appears in my inbox. Any help would be appreciated, I would like use the product and set my team up, but concerned about the technical difficulties.
  
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  - Re: I am incredibly frustrated --
    
    max.calderon Jun 16, 2014 11:52 PM (in response to bdavis77)
    
    Again chiming in here... sorry to hear that you're hitting these issues Brandon Davis, and please be aware that Jane Prince, your account manager, is made aware of this. Lets see how we can best get you squared away. Equally, feel free to message me here and we can work to get this sorted out.
    
    Thanks!
    
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    - Re: I am incredibly frustrated --
      
      jane.prince Jun 17, 2014 7:22 AM (in response to max.calderon)
      
      Hi Brandon Davis, I'm your Jive Account Manager. I've just sent you an email with my contact details Let me know if you have a few minutes to talk today live to see how we can best help you with your research on Jive. Thx, Jane
      
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