I actually asked the same question recently. I too am interested in hearing about others experience with this.
I'm interested in this, as well.
I have a collection of surveys that you may call "community improvement surveys" but are known under different titles and have specific purpose and looking for particular data. For example, I have "community members needs assessment survey" in which the researcher is trying to figure out what virtual community members needs are that could be assisted by social software. The same survey can asks if these needs have been addressed. There are also surveys that assess the health of the community, its value and effectiveness. They usually complimentary to data you are getting about the amount of active members, participants, amount of closed ties and engagement rate among different groups from social software analytical tools.. I can help you to design this type of survey because it should be customised based on data you already have from Jive Business Analytics reports. Jive has a wonderful community diagnostic tool!
Another approach will be that instead of identifying "pain points" to find what is working. Survey people who use Jive, post content. Ted had the survey posted at Jive Community Board Survey Questions: UBM Increased Member Contribution ActivityTed Hopton
I'd love to ask you some questions about your community improvement surveys.
Let me know if you're willing to share some of that information!
- Do you feel like our community has the correct structure at the moment?
- Do you find it easy to find content in the community?
- Do you know where you should publish your content?
- Can everybody access the content that they want to access?