we have similar needs for mobile and tablets: it is quite long to create and update customised ones when you see all version updates, it is a MUST for successful rollout
I agree. I'm going to have to manage expectations for launching the mobile upgrade, as people are used to our version of Jive (which has an extra top navigation). The Jive mobile 3 app has very specific functional use cases from what I can see, which is:
- reviewing recent content
- people search
- responding quickly to information
The navigation and search is not so intuitive and doesn't always behave in the way that people expect, when they are used to say, the facebook application or linked in. So any help/documentation is appreciated if there is some already available.
We had this problem while going live with jive 7 and the new mobile apps.
We created screencasts (i guess we used screenflow app for that) of iOS and iPad version showing how to use the feature and whats new.
Thats the best we could do.
Yes, I think I'll put together a basic user guide with some tips to help people understand what the Jive mobile 3 app can and can't do, as well as give a presentation/brown bag on how to use it. I'm surprised that jive don't seem to have anything available on it for an out of the box application though!
Alison -- this is what we put together for our community for iPhone users. It's pretty basic, but it might be a good place to start.
Many of you already use the Jive mobile app to access [your Jive instance] on your Apple device. There is now an updated iOS app that you should make sure to download from the app store so you can make use of the latest features available in [your Jive instance]. (The old app will no longer work.) Jive has just launched the app for Android devices.
Content you create online in [your Jive instance] will sync pretty much immediately with your mobile app.
Search for "Jive" or "Jive Mobile" in Apple's app store. There are two Jive apps, the old Jive Mobile Classic (black icon) and the new Jive Mobile (white icon). Download the latter.
The first time you use the app, you will need to enter [your Jive instance's]'s URL as well as your user name and password.
To get to your "homepage," either swipe right or click the Home icon (the three parallel lines) on the top of the screen:
When you exit the app, you will return to that same page the next time you access it.
From the homepage, click the +Create button on the lower left side of the screen. You will have the option to create various content types including Discussions, Documents, Blog Posts, Status Updates and Direct Messages and you can also upload Videos (that you take or that you select from your phone's library).
For each piece of content you create, you will be given the option to change the Visibility:
This allows you to limit the visibility of a post to certain people or you can move the content to a certain space or group.
You have the option to insert a photo into your post or, to @mention a person, group / space or piece of content, type the "@" symbol which will bring up the Search. Enter your search text and select the desired option from the results.
Your Inbox contains all the activity in which you are participating. Your inbox also shows direct social actions (shares, @mentions and messages) as well as some action notifications like when someone follows you. It can be filtered so that you can view All the messages or just the Unread ones. To navigate back to your Inbox from elsewhere in the app, click the Home icon and then Inbox.
All your [Jive instance] custom streams will appear in your app.
Thank you Yen Cheong,
What I've got so far is as follows:
1.1 Activity Stream
The ‘All Activity’ stream is the first stream you see when you open the app. It will show you the main activity stream of everything that you are following on the main hub website.
Here you will be able to see the most recent status updates, blogs and links. In order to read all of the comment history, simply tap on the post. You can also ‘like’ and ‘reply’ to the post.
Swiping your finger to the left from the activity stream will bring up the main navigation. From here you can access:
- All activity stream
- Your personal streams you have previously set up
To activate any of them, simply tap it with your finger and it will switch over to the item you have selected.
The primary way to navigate the application is by the ‘search bar’.
Search results are divided into ‘content’, ‘people’ and ‘places’ which can be accessed by tapping on the required content type.
After searching for a term, eg. ‘CIO’ you can toggle between ‘content’, ‘people’ and ‘places’ in order to find the correct content that you are after. The app displays the most recent content.
If you slide across the navigation to access the menu, and click ‘create’ you have the ability to create the following kinds of content:
- Blog Posts
Once you have tapped on the one you want to create, it will open up with your keyboard so you can type your content. You can use regular formatting of bold, italic, underline and @mentions for people and places in all of the listed content types (typing in the @ and the first few letters will bring up the search for you to select the correct one). For each piece of content you create, you have the option to change the visibility/permissions.
Tapping on the inbox icon will allow you to access your email, which you can sort between ‘All’ and ‘Unread’.
Tapping on a mail will open it up so it can be read, and responded to. To respond, click on the message you wish to respond to, and type in the message.
You can send to one, or multiple people by putting their names in the ‘to’ sections just like a regular email. You can also attach an image and apply styling to the text.
1.6 Images posted by status update
Uploaded images are not visible in the activity stream until the status update is tapped. Be sure to label your posts so people know to click.
When a photograph is uploaded, the image is not visible unless the post/page is clicked on. Once the post has been clicked on, then a thumbnail version is displayed. Once the thumbnail is clicked, a larger version is visible. This means that if you are uploading an image, be sure to label it!
1.7 People list/detail page
Searching for people’s names brings up the staff list. Clicking on their name brings up their personal profile.
- Send message
- Email address
- Work phone
- Mobile phone
Along the bottom, you can tap to see the activity, content and places they have been involved with.
1.8 Tap to call functionality
Click on a persons name any time appears in blue. The persons profile page appears with send message, phone numbers and email.
Tapping on a phone number begins dialing it using the standard phone app. Tapping on email creates a new email using the email app.
Great topic. We're also creating some "cheat sheets" in our community ready for Jive 7 so it's useful seeing what you have.
I think the mobile user documentation here is V3 http://docs.jivesoftware.com/jive/7.0/community_user/index.jsp?topic=/jive.help.mobile/admin/MakeJiveMobile.html
There are some tips and tricks which look similar to the previous versions... http://docs.jivesoftware.com/jive/7.0/community_user/index.jsp?topic=/jive.help.mobile/user/TipsandTricks.html
Thanks all - very useful information!
Question, I sense that jive is moving users away from the app, to just standard web browser versions.
Would you say you've experienced the same?
It would be great to have a response from Jive for this, before we roll the app out across the company!