9 Replies Latest reply on Aug 24, 2014 10:00 PM by alisonvanhees

    Is there a Jive Mobile 3 user guide? What training/support have you used when rolling it out for your company?

    alisonvanhees

      I'd like to roll out the Jive Mobile 3 application app within my company, as well as provide people with a basic user guide with some tips, tricks and trouble shooting however I haven't been able to find any online.
      Can someone please let me know where to find it, or let me know what steps you have taken to have a successful release, considering it's a cutdown version of the website application, and does not have all of the functionality everyone is used to. What steps have you taken to manage change and ensure success?

        • Re: Is there a Jive Mobile 3 user guide? What training/support have you used when rolling it out for your company?
          Fbob81

          we have similar needs for mobile and tablets: it is quite long to create and update customised ones when you see all version updates, it is a MUST for successful rollout

          • Re: Is there a Jive Mobile 3 user guide? What training/support have you used when rolling it out for your company?
            pawans

            We had this problem while going live with jive 7 and the new mobile apps.

            We created screencasts (i guess we used screenflow app for that)  of iOS and iPad version showing how to use the feature and whats new.

            Thats the best we could do.

              • Re: Is there a Jive Mobile 3 user guide? What training/support have you used when rolling it out for your company?
                alisonvanhees

                Yes, I think I'll put together a basic user guide with some tips to help people understand what the Jive mobile 3 app can and can't do, as well as give a presentation/brown bag on how to use it. I'm surprised that jive don't seem to have anything available on it for an out of the box application though!

                  • Re: Is there a Jive Mobile 3 user guide? What training/support have you used when rolling it out for your company?
                    ycheong

                    Alison -- this is what we put together for our community for iPhone users. It's pretty basic, but it might be a good place to start.


                    *****


                    Many of you already use the Jive mobile app to access [your Jive instance] on your Apple device. There is now an updated iOS app that you should make sure to download from the app store so you can make use of the latest features available in [your Jive instance]. (The old app will no longer work.) Jive has just launched the app for Android devices.

                     

                    Content you create online in [your Jive instance] will sync pretty much immediately with your mobile app.

                     

                    Getting started


                    Search for "Jive" or "Jive Mobile" in Apple's app store. There are two Jive apps, the old Jive Mobile Classic (black icon) and the new Jive Mobile (white icon). Download the latter.

                     

                    The first time you use the app, you will need to enter [your Jive instance's]'s URL as well as your user name and password.

                     

                     

                    Navigation


                    To get to your "homepage," either swipe right or click the Home icon (the three parallel lines) on the top of the screen:

                    5-15 homepage.png


                    When you exit the app, you will return to that same page the next time you access it.


                    Creating content


                    From the homepage, click the +Create button on the lower left side of the screen. You will have the option to create various content types including Discussions, Documents, Blog Posts, Status Updates and Direct Messages and you can also upload Videos (that you take or that you select from your phone's library).


                    For each piece of content you create, you will be given the option to change the Visibility:

                    5-15 create content.png


                    This allows you to limit the visibility of a post to certain people or you can move the content to a certain space or group.


                    You have the option to insert a photo into your post or, to @mention a person, group / space or piece of content, type the "@" symbol which will bring up the Search. Enter your search text and select the desired option from the results.

                     

                    Inbox

                    Your Inbox contains all the activity in which you are participating. Your inbox also shows direct social actions (shares, @mentions and messages) as well as some action notifications like when someone follows you. It can be filtered so that you can view All the messages or just the Unread ones. To navigate back to your Inbox from elsewhere in the app, click the Home icon and then Inbox.


                    Streams

                    All your [Jive instance] custom streams will appear in your app.

                      • Re: Is there a Jive Mobile 3 user guide? What training/support have you used when rolling it out for your company?
                        alisonvanhees

                        Thank you Yen Cheong,

                         

                        What I've got so far is as follows:

                        1.1 Activity Stream  

                        The ‘All Activity’ stream is the first stream you see when you open the app. It will show you the main activity stream of everything that you are following on the main hub website.
                        Here you will be able to see the most recent status updates, blogs and links. In order to read all of the comment history, simply tap on the post. You can also ‘like’ and ‘reply’ to the post.

                         

                        1.2 Navigation

                        Swiping your finger to the left from the activity stream will bring up the main navigation. From here you can access:
                        - Inbox
                        - Profile
                        - Search
                        - Settings
                        - All activity stream
                        - Connections
                        - Your personal streams you have previously set up
                        - Create

                        To activate any of them, simply tap it with your finger and it will switch over to the item you have selected.

                         

                        1.3 Search

                        The primary way to navigate the application is by the ‘search bar’. 

                        Search results are divided into ‘content’, ‘people’ and ‘places’ which can be accessed by tapping on the required content type.

                                

                        After searching for a term, eg. ‘CIO’ you can toggle between ‘content’, ‘people’ and ‘places’ in order to find the correct content that you are after.  The app displays the most recent content.

                         

                         

                        1.4 Create

                        If you slide across the navigation to access the menu, and click ‘create’ you have the ability to create the following kinds of content:

                        • Discussion
                        • Documents
                        • Blog Posts
                        • Statuses
                        • Messages

                          Once you have tapped on the one you want to create, it will open up with your keyboard so you can type your content. You can use regular formatting of bold, italic, underline and @mentions for people and places in all of the listed content types (typing in the @ and the first few letters will bring up the search for you to select the correct one). For each piece of content you create, you have the option to change the visibility/permissions.

                        1.5 Inbox

                        Tapping on the inbox icon will allow you to access your email, which you can sort between ‘All’ and ‘Unread’.

                        Tapping on a mail will open it up so it can be read, and responded to.  To respond, click on the message you wish to respond to, and type in the message.

                        You can send to one, or multiple people by putting their names in the ‘to’ sections just like a regular email.  You can also attach an image and apply styling to the text.

                         

                        1.6 Images posted by status update

                        Uploaded images are not visible in the activity stream until the status update is tapped. Be sure to label your posts so people know to click.

                        Observations:

                        When a photograph is uploaded, the image is not visible unless the post/page is clicked on. Once the post has been clicked on, then a thumbnail version is displayed. Once the thumbnail is clicked, a larger version is visible. This means that if you are uploading an image, be sure to label it!

                         

                         

                        1.7 People list/detail page

                            

                        Searching for people’s names brings up the staff list. Clicking on their name brings up their personal profile.

                        • Photograph
                        • Send message
                        • Email address
                        • Work phone
                        • Mobile phone

                        Along the bottom, you can tap to see the activity, content and places they have been involved with.

                         

                        1.8 Tap to call functionality

                        Click on a persons name any time appears in blue. The persons profile page appears with send message, phone numbers and email.

                        Tapping on a phone number begins dialing it using the standard phone app. Tapping on email creates a new email using the email app.

                  • Re: Is there a Jive Mobile 3 user guide? What training/support have you used when rolling it out for your company?
                    tburak

                    Thanks all - very useful information!

                     

                    Question, I sense that jive is moving users away from the app, to just standard web browser versions.


                    Would you say you've experienced the same?

                     

                    Tanya