1 Reply Latest reply on Aug 13, 2014 7:05 PM by cmei@ntmllc.com

    Real-Time Chat is not working

    cmei@ntmllc.com

      We have Jive Hosted Jive SBS 8.0.0.0 8c2.1. I turned on Real-Time and enabled the chat bar for users and external contributors. I can see my avatar at the bottom of the page where the chat bar would be, but my status indicator is gray and I can't click on it to expand the chat bar. Here is a screen cap.

       

      jiverealtime.GIF

       

      I tried this in all latest versions of Chrome, Firefox, and IE on Windows 7. Also tried with a different login and on an external network connection.

       

      In fact, it's very much like the issue addressed in Real-Time is enabled, but doesn't work...? A suggestion posted was to check the Add-Ons page for the Reconnect to service button, but I don't see that in my Admin Console at all. Perhaps that's part of the issue?

       

      Thanks in advance!

        • Re: Real-Time Chat is not working
          cmei@ntmllc.com

          This is strange. All of a sudden it is working. I should have mentioned in my original post that according to Chrome Developer Tools console, realtime-data-phx.prod.jivehosted.com appeared to be unreachable. That is not the case now. I don't know what changed. Certainly wasn't anything I did. I was starting to suspect my Kaspersky anti-virus. If it should break again, that's what I'll check first.