HI Steph --
This should be posted in your Secure Support community - That way we can address it effectively.
You can access your support community by going to https://community.jivesoftware.com/support.jspa
I went there, but that page directs me to choose from my Account Container list:
Account Container List:
Larisa is a user in all those accounts, possibly more. Do I need to request it in each?
Yes, We'll want to request it in each - also, you'll want to identify a new Support Group administrator. That way requests to join your support groups are managed by someone at Intel.
Thanks, I'll do it.