1 Reply Latest reply on Aug 27, 2014 6:53 AM by Ryan Rutan

    Unauthorized Message Opening Space

    dishantgniit

      Hi,

       

      When clicking a link to content in a Space, we get the following message if access is restricted:

      "Unauthorized"

      "Access to this place or content is restricted. If you think this is a mistake, please contact your administrator or the person who directed you here."

       

      Groups give a much more friendly message with a list of people to contact. How can we get similar behavior from Spaces?

       

      Can you please share your thoughts on this?

       

      Ryan Rutan Lukas Sparks Matt Collinge

       

      Best Regards

      Dishant

        • Re: Unauthorized Message Opening Space
          Ryan Rutan

          This sounds very odd.  Permissions to view the Space should have already intervened, and wouldn't let you view the overview page if you were not accessed.  My guess is that somehow the URL is getting mangled and Jive is telling you the right location for a different "context".  Can you confirm that the link you are clicking on is simply [placeURL]/content or does it have a bunch of extra parameters?  If extra parameters, try removing them and see if its an errant parameter in the querystring.

           

          Hope some of this helps, but this doesn't sound like normal behavior if you are able to view the home page of the place.