Thanks Jill Cherry for adding this.
Hello Jive Support,
So far documentation itself seems to disagree with the jive setup results we see. The documentation we see here Jive 7.0 Community Admin Documentation talks about the exact files that the jive setup command reports as deprecated.
We are on North America time so please keep that in mind, but it would seem like this would be an easy one to answer for you so please do so as soon as possible. We are in the process of upgrading Jive and do not want this simple thing to impact that time line.
Hi Jill & Michael -
Apologies, the Jive Support account is a service account and unmonitored, also, Jive Support discussion space items are not typically monitored by Jive and are not covered by an service-level agreement. The function of this space is primarily to connect Jive Users with other Jive users for best practices, helpful tips, and other community-related discussions.
Any items requiring assistance by a Jive Support Technician should be raised as a case in your MyJive community. Cases are monitored for Support Effectiveness and SLA tracking, and are actioned based on the Support Contract purchased. To access your MyJive Group for the purposes of raising a case, please access it here https://community.jivesoftware.com/support.jspa -- If you are having any issues accessing your support group, your Jive Community Admins, Kris Pratico and Jeff Schindler may be able to further assist you.
Please let me know if you have any further questions, or if I may be of additional service.
Yes sorry this was a misunderstanding on my part, I will open this in the proper location. Also thanks for the additional information on contacts and procedure.