3 Replies Latest reply on May 18, 2015 3:28 PM by babate

    How do you document / troubleshoot / teach when people are on different versions of Outlook or Office?

    tmaurer

      In this case, I'm specifically referring to Jive for Office and Jive for Outlook. I'm increasingly finding it difficult to help people who are using a different version than me. We have more than one IT department, thus people aren't all using the same version of the MS Office software that I am. I only have one PC, and thus only have access to screenshots and testing using a single version of the software.

       

      What do others do in this situation? Or do your users generally understand that their screens might look slightly different, and so they adapt?

       

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