2 Replies Latest reply on Oct 14, 2014 5:02 PM by john.decker

    Password reset emails not working, can't reset, can't use service!

    jasont

      My colleague is unable to gain access to his account due to the password reset emails not coming through.

      I am receiving normal update emails from Producteev on my email account and my colleague is receive emails from everywhere else.

       

      Nothing is appearing in spam/junk and there are no rules/filters in play. Its just not coming through.

       

      Please could anyone advise what the issue might be? As a network admin, is there anyway we can reset the password for a user manually?

       

      Thank you

      Jason