Here's a clue: the technology itself isn't the problem.
A new study by Softchoice, a Toronto, Ontario-based technology solutions and managed services provider, confirmed unified communications (UC) and collaboration tools have the power to accelerate productivity, bring people together and increase employee engagement. However, most UC implementations fail because employees are left out of the process, the research found.
1. Long before any technology decision is made, make sure you understand your company culture, employee work habits and productivity needs to find the right technology fit.
2. Once the tool is deployed, engage employees with a robust communications and adoption strategy to help them learn to use the new technology and, more importantly, why they should bother using it.