8 Replies Latest reply on Nov 13, 2015 11:38 AM by emily.garcia

    Is anyone else having difficulties using the "export all videos" option in the admin console?

    emily.garcia

      I have downloaded the JNLP file of all of our posted videos. When I attempt to open the file, I am prompted to a "download directory" where I select the folder the downloads are in. The following window is a "batch downloader". Upon clicking Start, the downloader fails to initialize.

       

      This is an issue because I would like to view the videos I have exported from the admin console, but I can't seem to get to them.

       

      Has anyone had this issue or know a workaround? I need to be able to download all of the videos posted on our community.

       

      Thank you,

      Emily