Available in November, the JiveX Fall cloud release provides community managers with a wide range of new capabilities to strengthen their partner and customer communities:
Drive greater customer and partner engagement. JiveX Fall cloud release delivers an even more compelling experience to drive customers and partners back to their communities. By showcasing top and relevant activities, visitors can quickly scan for the most important posts, questions, announcements and discussions. New role badges provide a visual cue of a user's role, such as community administrators, moderators, experts and champions, so members can easily associate what someone is saying to their role in the community.
Deliver deeper insights to improve user experience. With an advanced Q&A workflow and insights, JiveX enables community users to quickly find the most useful content, and community managers to glean insights into the value of their communities. With new 'Most Helpful' ratings, users can effectively identify the most helpful replies to questions with a yes or no vote to guide other community members more quickly to which content was the best and most helpful. With new ROI analytics, community managers can access new reports providing quantitative data enabling them to demonstrate the value of their community.
Strengthen brand affinity. JiveX improves the ability for organizations to drive a strong brand experience across all community participants, but in particular those accessing communities via mobile devices. Community managers can now take advantage of new simplified management capabilities to customize their community's mobile browsers to deliver the best browsing experience possible while providing the same flexible layouts equivalent to the desktop experience.