2 Replies Latest reply on Nov 19, 2014 8:27 AM by johansene

    is it possible to do helpful button as like?

    simhareddy

      Hi ,

       

      I have to implement helpful answer button as same as like functionality. Multiple users can select one answer as helpful answer and I have to restrict it as 10 likes per day for a post.

      Kindly any one help me on this.

       

      Thanks in advance.

       

      Thanks & Regards

      Narasimha Reddy P

        • Re: is it possible to do helpful button as like?

          I think you are on the right track; however, I would suggest dropping the 10 likes per day restriction.  The more likes, the more people that agree its helpful.    The fact that you are allowing multiple users to do this action, takes away for the ability to apply a Helpful Structured Outcome...but may I suggest the following. 

           

          Use a WebHook or DES report to denote which threads/messages have exceeded the 10 likes threshold, and then have a process automatically Mark as Helpful that message?

           

          Hope that helps, but sounds like you are using the right structures in Jive to capture the information.

          1 person found this helpful