2 Replies Latest reply on Nov 11, 2014 8:22 AM by Toby Metcalf

    Measureing demand served by your community

    Toby Metcalf

      Good day everyone,

      Thank you for your comments regarding Net Promoter Score - very helpful

      I am measuring demand served by my community and not sure if NPS is the way to go

      Other metrics I am considering are:

      1. Solutions as a % of all threads
      2. Answer rate
      3. Time to answer

      Other than a survey, what are quantifiable metrics you are using?