1 Reply Latest reply on Nov 13, 2014 3:21 PM by david.bastedo

    Unable to upload files (PDF, Excel)


      In our 7.0.3 instance, every time we tried to upload the pdf file (black & white, no password protected) and .xlsx files, it always has the rendering error message of "An error occurred while processing this document". Any thought on what causes this issue and how to fix it? Thanks.

        • Re: Unable to upload files (PDF, Excel)

          Hi Dennis Chiang - Are you able to upload the Excel file to this case for me to test with?  I'm also curious to know if you see any errors in the sbs.log file when you upload the file. 


          Could you also try to save the file as a xls file and see you continue to see the error with that file type? This is a good test to check whether it is an issue with the office document format, or if there is some deeper issue with the conversion failing for all content types.