Hi jennanew - It may be best if you open a new support case around this topic in your secret support group so we can take a look at the details of the particular message thread and your account's email notification settings. We can also take a look at the Jive mail logs to get a better sense of why the issue is happening and if we're seeing any errors.
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On Wed, Nov 19, 2014 at 2:30 PM, David Bastedo <