2 Replies Latest reply on Nov 24, 2014 12:27 PM by metazen

Does Jive Track When Users Visit Articles?

metazen Nov 20, 2014 3:00 PM

Forgive me, as I am completely new to Jive and I am trying to work with someone who already has a site. There is recommended content tile. However the company wants to only recommend content which the user has not visited. Can someone point me in the right direction as far as how you would go about doing this? Do we use the API somehow, or is the information available via Database tables? OR, do we need to actually customize the solution so that we are tracking where the user visits and somehow make a query within the tile that excludes previously visited content?

Thank you so much for your time and your help!

Mauricio

Re: Does Jive Track When Users Visit Articles?

Ryan Rutan Nov 24, 2014 8:17 AM (in response to metazen)

Yes. Not to be too brief, but I would use the Data Export Service
Using the V2 Jive Data Export Service (Analytics)

You can monitor the VIEW event for content ... and run that to complement your business logic.

Hope that helps =)

FYI: It's worth noting that my understanding is that you are building your own List Tile of Recommended Content. If you are trying to influence the out of the box tile information, then that is will not work. Just wanted to be clear.
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- Re: Does Jive Track When Users Visit Articles?
  
  metazen Nov 24, 2014 12:27 PM (in response to Ryan Rutan)
  
  Excellent, thank you so much for your help.
  
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