We are evaluating launching Bunchball and we've been testing it in our sandbox for a few months. We've obviously discovered a number of things and have quickly realized there is a fair amount of effort required to maintain advanced gamification long-term. I'd love to get your thoughts on a few things! A few notes about our environment. We are internal only, we have about 150,000+ on the platform, we are hosted on perm and we are running on Jive 7. We have been using the OOTB system (points and status levels) for 2 years (as long as our community has been up and running. Our users seem to love the points/status levels and have reacted well to it. So, here are a few questions, we would love to benefit from those that have gone before us!
- We are debating our rollout strategy (should we decide to launch BB). For those that migrated from OOTB to BB, did you reset everyone's points to zero or did you migrate users existing points? Or, do a hybrid of sorts. Whatever you did, would you recommend it? What would you do differently? Did users revolt? Did they love it?
- For those that had a mature community using OOTB and then launch BB, did you see a solid return on your level of effort? I am personally struggling with this one. The ongoing level of effort required to keep an active and engaging mission and badging strategy in place (to keep the users engaged and excited about it) seems like a fair amount of effort, especially when compared to our current level of effort which is basically zero. So, the million dollar question seems to be, are your users that much more engaged because you are using missions and badges?
- What were the biggest surprises to using BB?
- How did your migration go? What do we need to be prepared for from a technology standpoint - if we migrate users points? I'd assume if we simply turn BB on and do not migrate, we'd reduce a number of "headaches" but if that was not your experience, please share.
- For anyone, do you reset your points to zero every year? Every six months? Never? We've heard of some communities that reset to zero, basically starting a new "game" and this scares me. I could be convinced otherwise but I would need to hear a pretty compelling argument. Seems we'd have a revolt on our hands!
That's in probably enough questions for now. Really appreciate any response!