2 Replies Latest reply on Dec 10, 2014 8:11 PM by aron.racho

    App not found following point upgrade

    tim.mila

      We had a Canvas view app running in our community on 7.0.2.0 and following an upgrade to 7.0.3.1 when launching the canvas view the app resolves to a 404 error.  We have validated the add-on middleware server is up and responsive by accessing the app.xml and exercising some of the available endpoints. 

       

      We tried to "Reconnect to Service" in case there was an issue with the add-on registration and we saw this unexpected information in the log files.

      2014-12-04 06:44:49,380 [http-nio-0.0.0.0-9200-exec-6] [2295:tim.mila:REGULAR] INFO com.jivesoftware.community.extension.ClientAppInstallNotifier - Received notification request for *******[5edfccf1-c250-3663-b8fb-a3aee7911575]

      2014-12-04 06:44:52,068 [TaskEngineWorker-pool-1] [::] INFO com.jivesoftware.community.extension.ClientAppInstallNotifier - -----------------------------------------

      2014-12-04 06:44:52,070 [TaskEngineWorker-pool-1] [::] INFO com.jivesoftware.community.extension.ClientAppInstallNotifier - Non 2xx response while registering https://*******/controller/register [200]

      2014-12-04 06:44:52,071 [TaskEngineWorker-pool-1] [::] INFO com.jivesoftware.community.extension.ClientAppInstallNotifier - Request headers are

      2014-12-04 06:44:52,071 [TaskEngineWorker-pool-1] [::] INFO com.jivesoftware.community.extension.ClientAppInstallNotifier - -----------------------------------------

      2014-12-04 06:44:52,072 [TaskEngineWorker-pool-1] [::] INFO com.jivesoftware.community.extension.ClientAppInstallNotifier - User-Agent : Jive SBS v7.0.3.1

      2014-12-04 06:44:52,072 [TaskEngineWorker-pool-1] [::] INFO com.jivesoftware.community.extension.ClientAppInstallNotifier - Host : *******

      2014-12-04 06:44:52,072 [TaskEngineWorker-pool-1] [::] INFO com.jivesoftware.community.extension.ClientAppInstallNotifier - Content-Length : 564

      2014-12-04 06:44:52,072 [TaskEngineWorker-pool-1] [::] INFO com.jivesoftware.community.extension.ClientAppInstallNotifier - Content-Type : application/json; charset=UTF-8

      2014-12-04 06:44:52,073 [TaskEngineWorker-pool-1] [::] INFO com.jivesoftware.community.extension.ClientAppInstallNotifier - -----------------------------------------

      2014-12-04 06:44:52,073 [TaskEngineWorker-pool-1] [::] INFO com.jivesoftware.community.extension.ClientAppInstallNotifier - Response status is HTTP/1.1 200 OK

      2014-12-04 06:44:52,073 [TaskEngineWorker-pool-1] [::] INFO com.jivesoftware.community.extension.ClientAppInstallNotifier - Response headers are

      2014-12-04 06:44:52,073 [TaskEngineWorker-pool-1] [::] INFO com.jivesoftware.community.extension.ClientAppInstallNotifier - -----------------------------------------

      2014-12-04 06:44:52,073 [TaskEngineWorker-pool-1] [::] INFO com.jivesoftware.community.extension.ClientAppInstallNotifier - Server : nginx/1.6.2

      2014-12-04 06:44:52,074 [TaskEngineWorker-pool-1] [::] INFO com.jivesoftware.community.extension.ClientAppInstallNotifier - Date : Thu, 04 Dec 2014 14:44:46 GMT

      2014-12-04 06:44:52,074 [TaskEngineWorker-pool-1] [::] INFO com.jivesoftware.community.extension.ClientAppInstallNotifier - Content-Length : 0

      2014-12-04 06:44:52,074 [TaskEngineWorker-pool-1] [::] INFO com.jivesoftware.community.extension.ClientAppInstallNotifier - Connection : keep-alive

      2014-12-04 06:44:52,074 [TaskEngineWorker-pool-1] [::] INFO com.jivesoftware.community.extension.ClientAppInstallNotifier - -----------------------------------------

      2014-12-04 06:44:52,076 [TaskEngineWorker-pool-1] [::] INFO com.jivesoftware.community.extension.ClientAppInstallNotifier - Response body is

       

      Any ideas or insights would be appreciated.

        • Re: App not found following point upgrade
          Ryan Rutan

          This is very odd.  Upgrades should have no affect on Apps (if anything the restarts should clear any app cache issues).  I'd file a ticket in your support group, as this doesn't sound quite right.

           

          Note:  If its just an App, and it is straight forward HTML/CSS/JS then you might be able to rebundle your app into your add-on and host it directly from the Jive instance.

           

          If using the Jive SDK (Node.js) then in the same project you normally run node app.js, run the following command:

          jive-sdk build apphosting="jive"

           

          Hope that helps. =)