I'm working as a community manager in our company and we are currently building a community for our company. Our community is going to be external for B2B and it's also going to be a support channel.
At the moment I'm working to find out how to handle different processes inside community. These are actions and guidelines for our employees.
Have any of you already wrote down processes example for support, moderation, ideation or any other sections your employees handles inside the community? Of course these needs to be implemented to our company other processes but still some similarities must exist between different companies.
I would really appreciate some references.