0 Replies Latest reply on Dec 10, 2014 8:10 AM by Toby Metcalf

    Is this survey feature available? (Not NPS)

    Toby Metcalf

      Good day everyone,

      I am interested in getting feedback from my community to gage their experience and wonder if this feature is available in Jive.

       

       

      A customer visits the community, views pages, does not take action (ask a question, mark an answer helpful, add a comment, etc) – is it possible to have a question pop up asking if they:

      Found their answer

      Did not find their answer

      Would like to be contacted for assistance

       

      Do you think this pop-up mini survey would be

      1. Helpful
      2. Annoying

      I wonder if it would aid in the engagement of lurkers as well.

      I look forward to your comments.

      Best,

      Toby