I work for Motorola Solutions, Inc. We are all trying to use Jive together with Converge. When using simple spreadsheets in Excel, Jive's Merge feature seems to work well.
However, when the file grows and multiple tabs get involved, Jive's Merge function is hanging Excel.
I have a Hang Memory Dump taken using the Jive Diagnostics version 184.108.40.206, and would like someone at Jive to study it.
Jive Diagnostics reported the memory dump as being "uploaded to Jive".... now what? Is there a ticket number that can track progress?
We are using Jive for Office, "Client Version 2.5 (20.5.593.15184)".
Hi Antonio Shappley - It may be best to file a new support case in your secret support group so we can work directly with you when looking through the logs - It may also be helpful to take a look at the excel file itself in the support case so we can try to reproduce the issue on our side.