Top three reasons I wanted to be a community manager:
- I wanted a job where I would be able to write in my own voice and express myself using my personality. Apparently I have a big mouth and a lot to say.
- I truly love connecting with people and helping where I can.
- I wanted a job that would use my wacky and wonderful collection of skills from graphic design, to writing, to number analysis.
Awesome answer Libby. My thoughts exactly.
While the desire to help others is so central to the community manager role, it's also a foreign capability to many organizations. It speaks to the culture shift that #socbiz brings to organizations.
I agree with Libby & Josh, community management requires a lot of outreach work on many levels; group owner, my teams, onboarding individuals of strategic importance (oh, that needs to be an acronym...IOSI ), just-in-time training materials, etc. But maybe the most important part of the outreach work is to teach outreach to those you are reaching out to. That was complex! I mean that if I take 40 minutes of my time to coach an IOSI, I ask that person to share what they learned with their team or anyone else in their circle who needs that information.