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Do you see any avatars above the "create" section (it would be called the Avatar Gallery)? That is where I see all of the default ones. I didn't have to go anywhere else to see them. Do you see an option to Reset to Default? I wonder if someone already removed all of the defaults from your instance. (I removed a few of the defaults from our instance already)
But you should be able to "create" the 15 avatars that you want. Once you create new ones, they would show up in this section also.
Hey Kara thanks for the response, as always!
We had all of those defaults as well, and I just wanted a quick way to remove them all and batch upload several of our own avatars. In the admin console I just manually removed the defaults and it was no big deal... but that documentation suggested there was a place to go where they can be managed (outside of the UI.) Perhaps that option is only available for hosted versions of Jive. We're on JiveX.
Anyway... here's what we have as our new default set!