18 Replies Latest reply on Apr 25, 2016 2:38 PM by Frank Field

New employee onboarding (HR focus)

justinthompson Jan 15, 2015 2:20 AM

I know that there are a lot of actions that we can gamify for users in the community to incentivize participation and activity, but I was wondering if anyone has any experience on how to build out a module or program that could be assigned to 'new employees' to help them get through a certain number of tasks that they should complete within certain timeframes.

For example, in the first week of work, employees should fill out specific paperwork or review certain documents (employee handbook, legal information, etc). Then there could be another layer of Learning & Development awareness and to reinforce the continued use of the community as a resource for knowledge (rewarding bookmarking, etc).

Any suggestions or ideas of how this has worked for others?

Re: New employee onboarding (HR focus)

ntouma Jan 15, 2015 8:19 AM (in response to justinthompson)

Glad you brought this up, Justin, as I'm meeting with our head of global HR ops next week to discuss this very thing and would love to hear any best practices!

My pitch is to create a New Hire badge, which is kind of like a scavenger hunt. Since "viewing" a particular blog can trigger Bunchball, we can ask new hires to "read" or at least find all of the important documents hosted in our community (mission/values, code of conduct, etc). Those who earn the badge within a certain time frame will be entered to win something, maybe lunch with the CEO, gift card, etc.

My one concern is that some of the actions we'd like to encourage do not take place in our Jive community so there may be some manual work involved, which I'm not sure will be scalable.
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Re: New employee onboarding (HR focus)

MKTruett Jan 15, 2015 9:51 AM (in response to justinthompson)

Leigh Gordon did a great job on this for a client of ours (but I'll leave the glory of the story for her to share).
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- Re: New employee onboarding (HR focus)
  
  jlanie Feb 1, 2015 11:33 PM (in response to MKTruett)
  
  I wanna hear the story!
  
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Re: New employee onboarding (HR focus)

christina.keimig Jan 15, 2015 10:13 AM (in response to justinthompson)

We are also working on adding something similar in addition to our Mosaic Explorer mission that got folks playing around on the platform a bit. (Mosaic is the name of our intranet).
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Re: New employee onboarding (HR focus)

bcarpenter@reliaslearning.com Jan 30, 2015 8:56 AM (in response to justinthompson)
I just recently created an on-boarding page for users new to our community. I'm not able to "assign" it to them, so I created a link to a Welcome group on the home page. In there, I created 10 items that I want them to focus on. Once they complete those 10 items, they'll earn 200 points and a badge. It's gotten some great response and several people have completed the mission. The page includes information on how users can complete each of these. Here are the triggers I'm using for it and the actions we wanted to encourage:
Create Status Update - wallentry-CREATE
View Welcome Blog (in Welcome Group) - BlogPostEvent-VIEWED - type:blogpost, id:1189, containerType:socialgroup, containerID:1084
Join Welcome Group - SocialGroupEvent-MEMBER_ADDED - containerType=socialgroup & containerID=1084
Bookmark/Favorite a piece of content - FavoriteEvent-ADDED
Vote on an idea - ContentEvent-VOTE-idea
Create a discussion & question - QuestionEvent-ADDED & ThreadEvent-ADDED
Like a discussion - LikeEvent-LIKE-thread
Follow someone - FollowEvent-FOLLOW
Perform a search - (this is a dummy event that doesn't have a trigger) - first search event only works once
Fill out all fields in profile - ProfileCompletedEvent
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- Re: New employee onboarding (HR focus)
  
  justinthompson Feb 5, 2015 7:47 AM (in response to bcarpenter@reliaslearning.com)
  
  Brett - great ideas. Hope to incorporate some of these in our strategy! Thank you for sharing.
  
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- Re: New employee onboarding (HR focus)
  
  ryandewitt Jun 3, 2015 5:25 AM (in response to bcarpenter@reliaslearning.com)
  
  We're not having any luck getting the Profile complete (mission) working, any tricks you can share?
  
  ProfileCompletedEvent
  
  @BrettCarpenter
  
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  - Re: New employee onboarding (HR focus)
    
    bcarpenter@reliaslearning.com Jun 3, 2015 6:01 AM (in response to ryandewitt)
    
    That one was tricky Ryan. There are a few fields that are required to be filled out for this to trigger. The downside is even if you hide certain fields, they still need to be filled out. Here are the fields that I have turned on:
    
    1. First Name
    2. Last Name
    3. Email
    4. Title
    5. Join Date
    6. Phone Number
    7. Company
    8. Zip Code
    9. Biography
    10. Address
    
    1 - 3 are automatically filled out through SSO
    I think all that's required for the mission to complete is 9 & 10. Even then, the entire address does not need to be filled out, just one field.
    
    Hope this helps!
    
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    - Re: New employee onboarding (HR focus)
      
      Frank Field Apr 22, 2016 2:35 PM (in response to bcarpenter@reliaslearning.com)
      
      Hi, Brett, if you're still around, where did you "turn on" those fields? I'm not navigating to the right space and my attempt to create a similar mission isn't quite working.. I think I'm close, but there must be some fields "turned off" that I'm missing.
      Thanks!
      
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      - Re: New employee onboarding (HR focus)
        
        CurtisG Apr 22, 2016 3:41 PM (in response to Frank Field)
        
        Believe the 'on' aspect is making sure that users can see all the fields listed in the admin console page here:
        admin > people > settings > global profile settings
        
        The 'eye' icon represents if the end user can see / fill in the field.
        
        1 person found this helpful
        
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        Re: New employee onboarding (HR focus)
        
        Frank Field Apr 25, 2016 7:56 AM (in response to CurtisG)
        
        Thanks, Curtis.
        I looked there. I'm not sure how it connects to the "ProfileCompletedEvent" action. I just created a mission with that event being the only trigger. Then I set up a dummy account and filled out all the profile fields and that didn't complete the mission. I was wondering if I missed a step.
        
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        Re: New employee onboarding (HR focus)
        
        MKTruett Apr 25, 2016 11:34 AM (in response to Frank Field)
        
        If there are hidden fields or another system fills those in, it won't trigger upon completing the fields through Jive. Make sense?
        
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        Re: New employee onboarding (HR focus)
        
        Frank Field Apr 25, 2016 12:34 PM (in response to MKTruett)
        
        Thanks, Megan Truett. Well, not really, to be honest. Not sure what you mean by "hidden fields." Does that mean under "Default Visibility" all profile fields have to be set to "everyone?" If that's the case, I can see the vast majority of people not wanting to cough up their phone number, for example, leading to a tiny fraction of complete profiles. If "hidden fields" means viewable and editable by the member, then that's how mine are set and completing the profile still doesn't trigger the reward.
        
        Maybe I'm just flat wrong. Here's a peek at my profile settings:
        
        I appreciate the input.
        Best!
        Frank
        
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        Re: New employee onboarding (HR focus)
        
        CurtisG Apr 25, 2016 12:45 PM (in response to Frank Field)
        
        Hey Frank - when you filled in the fields for your test, did you do it as an end user? Or as an admin? I believe it only triggers as an end user filling in their own profile.
        
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        Re: New employee onboarding (HR focus)
        
        Frank Field Apr 25, 2016 2:37 PM (in response to CurtisG)
        
        Yes, end user. I created a new account and went from scratch. Didn't work.
        
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        Re: New employee onboarding (HR focus)
        
        Frank Field Apr 25, 2016 2:38 PM (in response to Frank Field)
        
        Maybe I set it up wrong, but I only have one trigger:
        
        Curious.
        
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Re: New employee onboarding (HR focus)

keith78 Feb 5, 2015 7:23 AM (in response to justinthompson)
Hey Justin,

We created a New Hire Badge. We had to scale back our expectations due to some limitations in the system. For instance we wanted to have people follow specific leaders/people and certain spaces/groups (HR, Benefits, Individual BUs, etc.). Unfortunately this isn't possible with our Nitro console. So we listed out tasks for them to complete (see below) and then had them complete a poll question (on the honor system) which triggered the badge. Not a perfect solution, but it seems to be working pretty well.

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Complete the "Have you completed your week 1 tasks?" poll.

#8 is on the honor system and triggers the badge.
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- Re: New employee onboarding (HR focus)
  
  justinthompson Feb 5, 2015 7:48 AM (in response to keith78)
  
  Keith - I love this idea. Does make it more manageable but still solicits engagement and keeps people self-accountable for tasks in the system. Thank you for sharing your process!
  
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