Glad you brought this up, Justin, as I'm meeting with our head of global HR ops next week to discuss this very thing and would love to hear any best practices!
My pitch is to create a New Hire badge, which is kind of like a scavenger hunt. Since "viewing" a particular blog can trigger Bunchball, we can ask new hires to "read" or at least find all of the important documents hosted in our community (mission/values, code of conduct, etc). Those who earn the badge within a certain time frame will be entered to win something, maybe lunch with the CEO, gift card, etc.
My one concern is that some of the actions we'd like to encourage do not take place in our Jive community so there may be some manual work involved, which I'm not sure will be scalable.
I wanna hear the story!
We are also working on adding something similar in addition to our Mosaic Explorer mission that got folks playing around on the platform a bit. (Mosaic is the name of our intranet).
I just recently created an on-boarding page for users new to our community. I'm not able to "assign" it to them, so I created a link to a Welcome group on the home page. In there, I created 10 items that I want them to focus on. Once they complete those 10 items, they'll earn 200 points and a badge. It's gotten some great response and several people have completed the mission. The page includes information on how users can complete each of these. Here are the triggers I'm using for it and the actions we wanted to encourage:
- Create Status Update - wallentry-CREATE
- View Welcome Blog (in Welcome Group) - BlogPostEvent-VIEWED - type:blogpost, id:1189, containerType:socialgroup, containerID:1084
- Join Welcome Group - SocialGroupEvent-MEMBER_ADDED - containerType=socialgroup & containerID=1084
- Bookmark/Favorite a piece of content - FavoriteEvent-ADDED
- Vote on an idea - ContentEvent-VOTE-idea
- Create a discussion & question - QuestionEvent-ADDED & ThreadEvent-ADDED
- Like a discussion - LikeEvent-LIKE-thread
- Follow someone - FollowEvent-FOLLOW
- Perform a search - (this is a dummy event that doesn't have a trigger) - first search event only works once
- Fill out all fields in profile - ProfileCompletedEvent
Brett - great ideas. Hope to incorporate some of these in our strategy! Thank you for sharing.
We're not having any luck getting the Profile complete (mission) working, any tricks you can share?
That one was tricky Ryan. There are a few fields that are required to be filled out for this to trigger. The downside is even if you hide certain fields, they still need to be filled out. Here are the fields that I have turned on:
1. First Name
2. Last Name
5. Join Date
6. Phone Number
8. Zip Code
1 - 3 are automatically filled out through SSO
I think all that's required for the mission to complete is 9 & 10. Even then, the entire address does not need to be filled out, just one field.
Hope this helps!
Hi, Brett, if you're still around, where did you "turn on" those fields? I'm not navigating to the right space and my attempt to create a similar mission isn't quite working.. I think I'm close, but there must be some fields "turned off" that I'm missing.
I looked there. I'm not sure how it connects to the "ProfileCompletedEvent" action. I just created a mission with that event being the only trigger. Then I set up a dummy account and filled out all the profile fields and that didn't complete the mission. I was wondering if I missed a step.
If there are hidden fields or another system fills those in, it won't trigger upon completing the fields through Jive. Make sense?
Thanks, Megan Truett. Well, not really, to be honest. Not sure what you mean by "hidden fields." Does that mean under "Default Visibility" all profile fields have to be set to "everyone?" If that's the case, I can see the vast majority of people not wanting to cough up their phone number, for example, leading to a tiny fraction of complete profiles. If "hidden fields" means viewable and editable by the member, then that's how mine are set and completing the profile still doesn't trigger the reward.
Maybe I'm just flat wrong. Here's a peek at my profile settings:
I appreciate the input.
Hey Frank - when you filled in the fields for your test, did you do it as an end user? Or as an admin? I believe it only triggers as an end user filling in their own profile.
Yes, end user. I created a new account and went from scratch. Didn't work.
We created a New Hire Badge. We had to scale back our expectations due to some limitations in the system. For instance we wanted to have people follow specific leaders/people and certain spaces/groups (HR, Benefits, Individual BUs, etc.). Unfortunately this isn't possible with our Nitro console. So we listed out tasks for them to complete (see below) and then had them complete a poll question (on the honor system) which triggered the badge. Not a perfect solution, but it seems to be working pretty well.
- Complete a Jive Training Webinar. Click a link to launch.
- Update Profile
- Upload Avatar
- Ask a Question in a certain space.
- Follow these spaces....
- Follow these Executives...
- Start required training courses. Click a link to launch.
- Complete the "Have you completed your week 1 tasks?" poll.
#8 is on the honor system and triggers the badge.
Keith - I love this idea. Does make it more manageable but still solicits engagement and keeps people self-accountable for tasks in the system. Thank you for sharing your process!