1 Reply Latest reply on Jan 20, 2015 1:32 PM by bcarpenter@reliaslearning.com

    How do you handle content management in your internal community?

    kpeters

      Our team has been asked to implement content management within our internal community.

       

      We have been using Jive since 2007 so there is a tremendous amount of content within our community.  This creates frustration for users when searching and trying to @mention content.  We are looking to tackle this in groups first with a focus on open, members-only and private groups as these will be the ones that affect search the most.

       

      Before I begin this wonderful journey, I am curious how others are managing their content.  What works?  What does not work?

       

      Thanks!

        • Re: How do you handle content management in your internal community?
          bcarpenter@reliaslearning.com

          While we don't have an internal community, we do have our knowledge base housed in a private space. All of our support content is stored in this one space which should allow for easy searching. One issue that we've run into is when our support team is answering a question (housed in a less-private space) and trying to link to content in the knowledge base, some members are not able to view that content. This same issue could happen with you if a person is a member of multiple groups and tries to link content from one to the other. 

           

          If you have any questions on how we utilize this in an external community, please let me know and I'd be happy to help!