6 Replies Latest reply on Feb 4, 2015 5:08 AM by rio_p

    update new certificate


      can someone please let me know how to update our site certificate. it expires and we have a renew copy.

        • Re: update new certificate

          Hi chuahl - For a site hosted with Jive you will need to create a new private support case in your organization's secret support group to start this process. Your group is located at OMERS Administration Corporation , although it doesn't look like you have access to this group today.


          The Jive hosting team will typically provide you a CSR file, which you can then use with your domain registrar service to generate an new SSL certificate that Jive can apply to the hosted site. It doesn't look like you're a member of your organization's support group,  so I would advise you reach out to your community manager who does have access to creating new support cases to get this started.


          Let me know if this helps or if there are any more questions.