Firstly, I'm a big fan of your community deployment... really great looking and well designed site. As for your question, while I'm not in a regulated industry, I do understand your legal team's concern. With many of our healthcare and financial services clients, "recommendations" of any kind can be seen as a possible pitfall. However, related to books that are simply interesting and industry related, I'm not sure how that would fall into the "professional advice" factor as much as straight suggestions on health or financial decisions. With that said though, I'd still like someone other than myself, from your industry if possible, to share their thoughts.
Libby Taylor... off the top of your head, can you think of a few community managers we have in fiserv that might like to help?
I do believe Shirlin Hsu is the internal community manager for First American.
Not having worked in a FiServ regulated industry myself, I can tell you that at Agilent, we did allow users to recommend books. Legal never came into the conversation. However, I know from experience that once legal makes a decision like that (that books would need to be vetted) it can be hard to get a different decision. Good luck!
Genevieve di Leonardo I think this comes down to your terms of service and whether you warrant or endorse content that is user generated. Here's what was in CSC's external community policy (this was something that was part of the end user T&C acceptance process).
You are solely responsible and liable for any postings delivered to the Community using your account. CSC reserves the right to remove any posting and limit or terminate access to you at any time for any reason or no reason, with or without notice from CSC.
CSC does not control and is not responsible for any notes, messages, billboard postings, ideas, suggestions, concepts or other material, or files delivered to the Community by you or other Users. CSC is not obligated to and does not regularly review, monitor, delete or edit postings. However, CSC reserves the right to do so at any time in its sole discretion, for any reason or no reason. These activities do not impose any responsibility or liability on CSC for damages arising from postings or from CSC’s alteration of postings. CSC is not responsible or liable for damages of any kind arising from any postings even when CSC is advised of the possibility of such damages and even if CSC has taken responsive action in other cases.