i've tried to create a support case
but a place is required
and jive support is greyed out and i can't select it
so i can't submit
You submit cases to your own organization's private group if you are contracted to have technical support. For Jive Training and Support Resources you can just submit discussions.
Hi Tammy - See my response here around gaining access to your organization's secret support group: Error When Selecting Community Manager Reports
Here is also more information here around the support groups and how they work: MyJive Secret Support Group Administration FAQ
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