0 Replies Latest reply on Mar 16, 2015 11:54 AM by surabhimishra

    document conversion error

    surabhimishra

      In my local setup I'm not able to do "View as PDF" for Ideas. The error is :

       

      Any other document Preview as pdf is also not available.

       

      latest log:

      Caused by: com.jivesoftware.service.common.http.HttpClientException: Error executing POST request to: http://localhost:30000 path: /tenancy/services/registerServiceTenant JSON body: {"serviceName":"rebuildSearchIndex","systemId":"7hghj79-f576-dev","rootCommunityName":"Jive","jiveURL":"http://localhost:8080","hostName":"S7","license":"<?xml version=\"1.0\" encoding=\"UTF-8\"?>\n<license id=\"56898787-7\" name=\"Jive SBS\" type=\"COMMERCIAL\"><client name=\"\" company=\"XYZ\"/><module name=\"marketplace\" version=\"7.0.2.0 \" creationDate=\"03/15/2013\" expirationDate=\"12/30/2015\" perpetual=\"false\" capped=\"false\" meteringTypeCode=\"pageview\" meteredAllotment=\"72000000\"><property name=\"edition\">external</property></module><module name=\"wiki\" version=\"7.0.0.0\" creationDate=\"03/15/2013\" perpetual=\"true\" capped=\"false\"/><module name=\"blogs\" version=\"7.0.0.0\" creationDate=\"03/15/2013\" perpetual=\"true\" capped=\"false\"/><module name=\"forums\" version=\"7.0.0.0\" creationDate=\"03/15/2013\" perpetual=\"true\" capped=\"false\"/><module name=\"analytics\" version=\"7.0.0.0\" creationDate=\"03/15/2013\" expirationDate=\"12/30/2015\" perpetual=\"false\" capped=\"false\" meteringTypeCode=\"pageview\" meteredAllotment=\"72000000\"/><module name=\"bridges\" version=\"7.0.0.0\" creationDate=\"03/15/2013\" expirationDate=\"12/30/2015\" perpetual=\"false\" capped=\"false\" meteringTypeCode=\"pageview\" meteredAllotment=\"72000000\"/><module name=\"mobile\" version=\"7.0.0.0\" creationDate=\"03/15/2013\" expirationDate=\"12/30/2015\" perpetual=\"false\" capped=\"false\" meteringTypeCode=\"pageview\" meteredAllotment=\"72000000\"/><module name=\"video\" version=\"7.0.0.0\" creationDate=\"03/15/2013\" expirationDate=\"12/30/2015\" perpetual=\"false\" capped=\"false\" meteringTypeCode=\"pageview\" meteredAllotment=\"72000000\"/><module name=\"ideas\" version=\"7.0.0.0\" creationDate=\"03/15/2013\" expirationDate=\"12/30/2015\" perpetual=\"false\" capped=\"false\" meteringTypeCode=\"pageview\" meteredAllotment=\"72000000\"/><module name=\"event\" version=\"7.0.0.0\" creationDate=\"03/15/2013\" expirationDate=\"12/30/2015\" perpetual=\"false\" c

          at com.jivesoftware.service.common.http.ApacheHttpClient31BackedHttpClient.postJson(ApacheHttpClient31BackedHttpClient.java:67)

          at com.jivesoftware.service.tenancy.registry.http.client.HttpClientTenancyRegistryService.registerServiceTenant(HttpClientTenancyRegistryService.java:108)

          ... 5 more

      Caused by: org.apache.commons.httpclient.ConnectTimeoutException: The host did not accept the connection within timeout of 1000 ms

          at org.apache.commons.httpclient.protocol.ReflectionSocketFactory.createSocket(ReflectionSocketFactory.java:155)

          at org.apache.commons.httpclient.protocol.DefaultProtocolSocketFactory.createSocket(DefaultProtocolSocketFactory.java:125)

          at org.apache.commons.httpclient.HttpConnection.open(HttpConnection.java:707)

          at org.apache.commons.httpclient.MultiThreadedHttpConnectionManager$HttpConnectionAdapter.open(MultiThreadedHttpConnectionManager.java:1361)

          at org.apache.commons.httpclient.HttpMethodDirector.executeWithRetry(HttpMethodDirector.java:387)

          at org.apache.commons.httpclient.HttpMethodDirector.executeMethod(HttpMethodDirector.java:171)

          at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:397)

          at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:323)

          at com.jivesoftware.service.common.http.ApacheHttpClient31BackedHttpClient.execute(ApacheHttpClient31BackedHttpClient.java:97)

          at com.jivesoftware.service.common.http.ApacheHttpClient31BackedHttpClient.postJson(ApacheHttpClient31BackedHttpClient.java:64)

          ... 6 more

      Caused by: java.net.SocketTimeoutException: connect timed out

          at java.net.DualStackPlainSocketImpl.waitForConnect(Native Method)

          at java.net.DualStackPlainSocketImpl.socketConnect(DualStackPlainSocketImpl.java:85)

          at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:339)

          at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:200)

          at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:182)

          at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:172)

          at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)

          at java.net.Socket.connect(Socket.java:579)

          at sun.reflect.GeneratedMethodAccessor486.invoke(Unknown Source)

          at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

          at java.lang.reflect.Method.invoke(Method.java:606)

          at org.apache.commons.httpclient.protocol.ReflectionSocketFactory.createSocket(ReflectionSocketFactory.java:140)

          ... 15 more

      2015-03-14 08:56:57,458 [SingleTenantHeartBeat] [::] ERROR com.jivesoftware.service.tenant.SingleTenantService - Please check your connectivity to the directory service!

      SkyhookConfigInfo{skyhookHost=localhost, skyhookPort=30000, socketTimeout=1000}

      Please ensure a firewall isnt blocking access.

       

      2015-03-14 08:56:57,462 [SingleTenantHeartBeat] [::] ERROR com.jivesoftware.service.tenant.SingleTenantService - Cannot update Service Client Provider until Tenancy has been established. Will retry shortly..

      2015-03-14 08:56:57,713 [SingleTenantHeartBeat] [::] ERROR com.jivesoftware.service.tenant.SingleTenantService - Please check your connectivity to the directory service!

      SkyhookConfigInfo{skyhookHost=localhost, skyhookPort=30000, socketTimeout=1000}

      Please ensure a firewall isnt blocking access.

       

      2015-03-14 08:56:57,714 [SingleTenantHeartBeat] [::] ERROR com.jivesoftware.service.tenant.SingleTenantService - Failed to update tenancy client provider. Will retry shortly..

      com.jivesoftware.service.tenancy.registry.TenancyRegistryServiceException: failed to register tenant info.

          at com.jivesoftware.service.tenancy.registry.http.client.HttpClientTenancyRegistryService.registerServiceTenant(HttpClientTenancyRegistryService.java:117)

          at com.jivesoftware.service.client.JiveTenancyRegistryServiceFactory$1.registerServiceTenant(JiveTenancyRegistryServiceFactory.java:39)

          at com.jivesoftware.service.tenant.SingleTenantService.updateTenancyProvider(SingleTenantService.java:124)

          at com.jivesoftware.service.tenant.SingleTenantService$1.run(SingleTenantService.java:109)

          at java.util.TimerThread.mainLoop(Timer.java:555)

          at java.util.TimerThread.run(Timer.java:505)