6 Replies Latest reply on Mar 26, 2015 9:29 AM by grace.chang

    Webinar: How FireEye Delivers Exceptional Support with Jive-x

      Event Details

      Date: Thursday, March 26, 2015

      Time: 10 a.m. PT / 1 p.m. ET




      John Summers
      Community & Social Strategist



      Cathy Won

      Director, Product Marketing


      Can't make the time? Don't worry -- we'll send all registrants the on-demand webinar.


      Good morning, Jive Community! We've got a great webinar coming up with one of our Jive-x customers, FireEye.


      Already an external community guru? Just learning? Thinking about how yours can expand to provide better customer support?

      No matter your experience, you'll learn a lot from this conversation between John Summers of FireEye and our very own Cathy Won.


      FireEye is used to solving tough problems: the company provides forensics and protection against advanced cyber threats. But how could it find the silver bullet solution that would allow it to:

      • Deliver mission-critical cyber intelligence updates to customers
      • Provide a forum for peer-to-peer customer support & lower support costs
      • Distribute free security resources to the public


      With Jive-x, FireEye's John Summers was able to roll out a multi-faceted online community that achieved all objectives -- and made customer support a profit center. Mission accomplished!


      Register for the webinar to learn how FireEye gained a competitive advantage with their Jive-x powered online community.