0 Replies Latest reply on Mar 25, 2015 11:50 AM by felix.rubio

    The Unexpected Payoffs of Employee “Eavesdropping” | MIT Sloan Management Review

      The Unexpected Payoffs of Employee “Eavesdropping” | MIT Sloan Management Review

      MIT Sloan Management Review

      An experiment in employee social networks had an unexpected outcome: key knowledge was transferred without employees realizing it.

      In a conversation with David Kiron, executive editor for MIT Sloan Management Review's Big Idea Initiative, Leonardi details one of his projects — an experiment he did with employees at Discover Financial Services. That experiment showed an extraordinary upside to making conversations transparent by moving them away from emails and onto a Facebook-like internal social networking site.

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