1 Reply Latest reply on Apr 2, 2015 10:48 AM by jesse.fuller

    Jive for office can't merge the changes

    mrobinson


      Good morning,

       

      We have a user getting this error.  Her file size is only 25 MB.   I have seen reference to the cloud having a 100 MB file size limit.

       

      "-------- has published a newer version of the spreadsheet.  However, because it is larger than the allowed limit, Jive for office can't merge the changes. "

       

      Any advice?

       

      Thanks,

       

      Mike

        • Re: Jive for office can't merge the changes

          Hi Mike,

           

          Reviewing through this behavior Jive Cloud instance typically have between a 50-100MB upload limit, so does not appear to be a factor for this document. However, as it is related to a specific document/user and we will need to dig further into this behavior I would recommend opening up a case in your Jive Community secret group so that we can collect a copy of the file and other potentially private information.

           

          Thanks!