5 Replies Latest reply on Feb 2, 2016 8:33 AM by thadams

    Jive Event Creator (user) can't add the event to Outlook calendar using the "Add to Calendar" integration

    moby

      Environment:

      • Jive Cloud
      • Jive for Outlook
      • Jive Events Module

       

      Problem:

      • Jive Event Creator (user) can't add the event to Outlook calendar using the "Add to Calendar" integration

       

      Symptoms:

      • "Meeting cannot be found in the Calendar" on attempt to import a Jive event's [event_title].ics file
      • "As the meeting organizer, you do not need to respond to the meeting" in event header
      • "No response required" is the only UI option which when clicked deletes the outlook item with "Are you sure you want to permanently delete this item?"

       

      Steps to reproduce:

           (Prerequisites: Outlook default application to handle .ics files)

      1. Jive Event created by user
      2. Same user, click "Add to Calendar" and download [event_title].ics file to Desktop
      3. Same user, open [event_title].ics