Promoted Search is designed to promote only two results at a time. However, I'm not certain as to why the promoted items are not labeled as Promoted in the spotlight. It may be related to having 4 items of content related to the same key words. If you change the keywords for the priority items 3 and 4 to something other than Drive Alliance does the promoted label show up in the spotlight?
John, sorry to have dropped off on this one.
The "Administering the Community" documentation needs to be updated to reflect this point. The instructions definitely imply that you can promote more than two items.
I followed your suggested and revised the rules to address only two items for the same keyword. I used Docs 1153 and 1211.
In the Spotlight search, the labeled promoted results display for a bit then disappear. The first item in the list happens to be the same as the first promoted item. However the second item is not the second promoted result. These items are listed in the same order they appear in the list under the promoted items on the full search results page.
Note that the first item under the promoted results repeats the first promoted item.
In addition to displaying the promoted results on the Spotlight results, I would not expect the promoted items to repeat in remaining results. If the promoted items are going to the repeat, then I would expect both of them to repeat.
By the way, just curious as to the thinking behind the decision to promote only two results at a time.
I have looked into this more and it sounds that you are running into the bug JIVE-57351. This bug prevents spotlight search from displaying the promoted results if the keyword(s) have a space in it. The bug should resolved in next months cloud release.
If you would like us to track your instance as one that experienced the bug, feel free to create a support case with this information and our Support Team will attach the bug to the case.
just curious as to the thinking behind the decision to promote only two results at a time.
The idea was to show some promoted results while still allowing room on the page to return the regular search results. It is sort of like Google adwords, where the first couple results are clearly promoted in some way but then it display's the regular search.
Hope this helps.
We have Version 8 on prem. I'm having an issue setting up promoted search results. It only works for search terms of one word. Is the "space" bug mentioned above not yet fixed? Thanks for your help.
Also, is there a limit to the number of promoted searches a site can have?