This article highlights many of the things we discussed in our February 2015 Learning and Development group gathering and describes some of the use cases we have been sharing here: What are learning use cases in your Jive community? What role does or could Jive play in your learning design?. When you see Yammer below, replace with Jive .
P.S. Amy Castillo and I spoke about getting together another virtual Learning group gathering. I'm behind on getting that moving. Will be in touch with more details in this group soon. - Keeley
Self directed and informal learning are critical to employee development. We have known for years that formal, classroom-based training has little impact, with studies showing that it only contributes 10 per cent of actual development. Social Enterprise technology like Microsoft's Yammer allows employees to learn socially - sharing and consuming the content they find helpful or most interesting.
As part of the learning programs I work with my clients on, we integrate Yammer to share curated content related to the more formal sessions and trends from coaching and peer learning sessions. One of the interesting benefits of this is that those who tend to be more introverted often feel more comfortable sharing their thoughts online rather than in person, so Yammer has given them a place where they feel comfortable adding comments and sharing.
In many retail organizations, the learning function is decentralized, with responsibility for training in each store location. In one such organization, Yammer was integrated into the training of these field-based specialists. During their "Train the Trainer" session, they used Yammer to post "Parking Lot" questions (not directly related to the topic at hand that will need to be answered later). They encouraged people to post their questions and answered them on Yammer at the end of each day. Afterwards, Yammer provided a place to communicate about training materials, share learning practices and answer any questions that popped up."
A related post that I recently read about HR needing to be involved with knowledge management: Do you "get" the fundamental truth of Knowledge Management? (updated) | David Griffiths, PhD | LinkedIn (I don't completely agree with everything in this article but it is thought provoking).