Good morning, Jive Community! We've got a great webinar coming up in partnership with TSIA. Their VP of Technology & Social Research will be joining Jive's Kevin Williams (VP of Customer Support) and Kathryn Everest (Strategist extraordinaire) in conversation about how to get more out of your customer support communities.
Today’s customer community does it all. Does yours?
Get more out of your investment by integrating self-service into your customer community.
79% of customer success professionals will invest in customer communities in 2015-2016 — the highest area of reported planned spending for customer success.1
Join Jive Software and TSIA for a conversation about how the most powerful communities integrate self-service and peer-to-peer into customer support delivery at every step.
In this webinar, learn best practices around:
Integrating better self-service through development of a knowledge base
Measuring case deflection, case acceleration, and, ultimately, the ROI provided by self-service support solutions
Prioritizing investment in knowledge base support versus hiring more agents