I'm sorry to hear that you've had trouble submitting a case. Please reach out to your community manager, Daryl Peter, as needed for assistance submitting a support case. Due to the confidential nature of certain topics or content, it should not be filed as a public forum question. In the meantime, I do see you were able to submit a case here:
So I'll pick up the case and help you out from there. Please follow the case development directly in that support case moving forward for this issue.