I'm sorry to hear about the issues you've had install the Jive for Outlook and Office add-ins. Could you please confirm which specific versions of Windows, Microsoft Office, and the Jive add-ins you're using, and also confirm the bitness (32 or 64 bit) of each? Additional, are you encountering what was outlined here?
Lastly, do you have any other add-ins installed? You may check which add-ins are installed using these steps:
Windows 7 or Windows 8.1
32bit and 64bit
We have issues with the above versions with plugins for Jive, have been testing on Windows 7 and 8.1, Office 2013 (as we just upgraded) and using 32bit and 64bit.
We do have other plugins enabled, but do not have issues with them and these are ONLY enabled on Outlook. (Leaveplanner and ESET)
We need to roll this out to all our users by 10th July so your urgent assistance would be appreciated.
I've tested out the configuration in my Windows 7 and Windows 8.1 environments using both bitness and it seems to be working. I suspect this could be due to another conflict. Since this will require in-depth troubleshooting, I would recommend submitting a support case in your Jive Community customer group to investigate it further:
Please also supply a copy of your Jive for Outlook and Jive for Office logs via the "Manage Attachments" link in the case (once you've submitted the case) using these steps:
You may use the "Start a case" link on the actions menu from the customer group homepage.