One of the ways to ensure that everybody leaves the system alerts in Jive turned on (meaning that they forward to Email from Jive) is to *stop* duplicating information in Email. It erodes Jive as a primary communication vehicle if you "enable" the old "less preferable" behavior and allow people to rely on Email.
If you have the support of your CEO - one of the fastest ways to fix this is for him to make one, final email announcement. That from now on he will be communicating via Jive and everybody should make sure that they have System Announcements and the Inbox configured to forward to email (if they aren't going to read it in Jive directly).
This sounds like an over-simplification, and it is to some extent... But you will be surprised how much this can impact behavior.
Thank you John. This is something that we plan to bring up to our CEO next week during a larger conversation about trust and communication.
To your knowledge, is there a way to override alert settings to guarantee that an announcement hits every user's inbox?
We've had success in promoting content by encouraging "power users" to leave a comment or like posts from our Senior Leaders. This helped by referring users to their content which created organic views.
Regarding overriding alert settings, I don't think there is a feature OOTB that meets your needs (feel free to prove me wrong here), however one of the options that we did explore was using the Jive API to create streams so that all users have a stream dedicated to specific people and places. As John Cloyd mentioned, duplicating Jive content with an email takes away from Jive's functionality and does not really encourage users to adopt a "pull" method of digesting information.
Hope that helps
I think that ability for users to turn off all notifications is problematic and will greatly affect how we utilize the new News feature come 2015.3. If we can't guarantee that all users receive the messages for the "Everyone" audience, we cannot rely on it for critical communications and will be forced (for compliance purposes) to posting in Jive and emailing. It would be ideal if users can opt out of all email except system announcements and Everyone news.
Kim, I totally agree. Right now, email is still the only sure way to know that the news was at least delivered to all employees. I have given multiple presentations to my employees encouraging them to follow certain areas to receive timely news, but then most of them either ignore me or turn off email notifications in their settings, which requires them to actively go to the site to find news. Then they complain that they didn't hear something in a timely manner, and the finger (unnecessarily) gets pointed on the communications department and our chosen platform. Simply having the ability to have a setting where we can send an announcement to all users would solve so many issues around this.
This news on news has been a massive red flag for me - I was pitching it as
a sure fire way to get business critical messages in front of everyone so
we can finally stop doubling up but with one click people can check out and
we have no way of reaching them again.
Are there any plans to change this?
On 29 Jul 2015, at 18:11, Kim Nelson <firstname.lastname@example.org>
Not, to my knowledge, out of the box.
I'm checking with the wizards tho'...
The resident wizards say...
You can run a script to turn them on and then theme to option to turn them off out ...
In the NEWS feeds, there is an option to send an email, this will override the users preferences. So if there is a need for company wide email, you can do it thorough NEWS, OOTB.
Score one for News!
This is good news indeed! I am going to test this out now.
This is good news John - where can we find the details of the script? thanks
This would just be a custom script, if you have access to a Dev who can code in Java, they should be able to use the REST API & Webhooks - Developer Resources to develop a script to change the preferences for all users. You can do this as a "one-time" thing or create a small plug-in that runs every night. It would depend on your use case.
Has any one tried this and been successful. There is another thread on this topic and it would be helpful to know if this script works to change the preferences (and turn on email notifications) for all users.
This is one solution, however, it may give users a false sense of hope that they have the ability to turn off notifications. Ideally the script would keep it on only for News streams but keep the user's preference for all other content. If it is off then no other emails will be generated. If it is on, then it will follow their set preferences.
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We've had some challenges around getting readers into Jive. Our solution to this issue has worked pretty well so far, obviously leaving room for further adjustments and enhancements.
1. We use an Overview Page, there we have an image slider with 4 - 5 main stories. Below, we have a recent blog post for every Org (Sales, Marketing, Customer Service etc...) As well as a widget for Celebrating employees and their success:
2. We send a Weekly Update email to all employees, this email, has a title and short description, ALL linking back to our Jive instance:
In our experience, this tells multiple stories:
- Everything an employee needs to know is on our homepage, anything else is more "role specific"
- It proves that we (the company) aren't barking at you, rather directing you to the conversation.
- It solidifies our trust and commitment to Jive as a software.
I also get 30 minutes with each new hire group, and train them on this same concept. They are then more likely to follow my instruction and get value before a naysayer can get to them. :-)
This is done solely by our internal comm team, consisting of me, facilitating the software and any changes there; and my boss, who does the story telling and weekly email.
Let me know if this helps you at all, we've been doing it several months now and our employees have voiced their enjoyment of it.
This is great, Austin! Thank you for the detailed response and suggestions. I like the way you've structured your news and justified your strategy. This is all very helpful.