I am a cloud user. It says I don't have access to jca so don't direct me there. Need to get this done ASAP!!
Thanks for reaching out to us. Per our phone conversation, I'm going to transition this into a support case in your private customer group:
The case link is here:
Due to account deactivation (you had registered previously under a Hotmail address), I've also submitted a separate case to get your restored. The case link for this request is here: